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Education Malaysia International Education Solutions -We manage international student applications to higher and further education in Malaysia. All personal information provided by you through this website is under the control of Tutelage Study, and we’re responsible for taking care of your personal information in line with the Personal Data Protection Act 2010. This policy may refer to either organisation as Education Malaysia, ‘our’, ‘us’, or ‘we’, and our registered office is Education Malaysia, B-16, Sector 50, Gurgaon , Haryana.
Purpose 1 – Managing your application to higher or further education, or attendance at a Education Malaysia event If you apply through Education Malaysia, or register to attend a Education Malaysia event, you’re accepting our terms and conditions, and entering into a contract with us. We’ll collect the personal information necessary to satisfy the purpose of this contract, such as personal information to allow course providers to make informed decisions on whether to offer a place on a course. This also covers personal information collected from other sources, such as referees, or examination and awarding bodies.
Purpose 2 – Sharing personal information with statutory bodies with responsibilities for the higher education sector, and to enable academic research into higher education.
We share personal information with universities to help them meet or demonstrate they are meeting, government aims or policies such as ‘widening participation’ initiatives, which require them to address discrepancies in the take up of higher education opportunities between different social groups. We also share personal information to enable academic research. We also publish a wide range of reports about our higher education admissions schemes.
We always try to share information in a way that does not identify individuals, such as by providing statistical information. Where personal information is provided in a way that allows individuals to be identified, it is done so under contractual terms, and not used to support decisions being made about individuals.
Purpose 3 – Sending information to unplaced applicants about available courses, display advertising, providing services to universities to help their admissions strategies, and producing commercial research.
We give analysis to providers, to help them understand and measure the success of their admissions procedures and improve them. We do not provide personal information that identifies individuals for this purpose. We also may provide statistical analysis to people or organisations undertaking research into the higher education sector.
Purpose 4 – Enhancing customer experience; We offer services that enhance customer experience, which people can opt in to. These include:
We will obtain a separate consent for these functions, in addition to the terms agreed to when applicants and others agree to the terms of service associated with the product.
Purpose 5 – In accordance with any legal or statutory requirements imposed on us by government agencies or requests for information from the police, immigration or other law enforcement body.
We may take any necessary steps to check with you and other parties, including universities, colleges and examination and awarding bodies whether the information you have provided is accurate or complete.
We have the right to cancel your application without refunding your application fee if we determine (having carried out any necessary checks), or have reasonable belief that your application contains false information.
If you have any reason to believe that information we hold about you is not true, complete or accurate you must tell us. If we need to verify your identity, we may use details in your application by making checks using any official, publicly available or commercially available identity checking services. If any adverse information is revealed about you we will let you know so that you have an opportunity to respond.
If you pay your application fee using a credit or debit card that you do not have permission to use, we will cancel your application. We may also cancel your application if your payment is not honoured, i.e. a bank or credit card provider refuses to pay us.
If we need more information about you
We, and the universities and colleges, may, at any time, ask you, to provide more information about your application. For example, we may need to see proof of:
If we do not receive that information after a reasonable period of time and by a set date, or if the information is not satisfactory, we can cancel your application without giving you your application fee back.
We try to process applications and decisions efficiently and accurately. However, we are not responsible for any mistakes or delays, or any loss or damage suffered by you as a result of any mistakes or delays, which are due to the acts or omissions of universities or colleges or which are otherwise outside of our reasonable control.
When you receive an offer of a place from a university or college, they should also provide you with or make available to you, relevant information about course information and costs, such as tuition fees and any other relevant costs such as for field trips or specialist equipment required for the course, arrangements for making payments to the university or college, and their complaints-handling process, including your right to cancel should you change your mind. The university or college should also provide you with information about their terms, rules and regulations relating to student conduct, which explain your rights and obligations to the university or college and, likewise, their obligations to you as a student at their institution. You should read and understand this information before making a decision about an offer. If you do not receive the required information, or you wish to make a complaint, or if you are not clear about anything relating to your offer and the information provided, you should contact the university or college directly to ask for further advice.
If you become a student, under your contract with the university or college, they must do all they can to provide the educational services. If the university or college is unable to provide these services for any reason, they should do all they can to keep the disruption to your education to a minimum, for example, by offering you a place on a suitable alternative course or providing assistance to help you find a suitable alternative place elsewhere.
We limit access to the personal information contained within your application to educational establishments who participate in Education Malaysia admissions schemes, certain organisations who have statutory or regulatory responsibilities and to trusted, non-commercial organisations to enable research about higher education.
When you submit an application, Education Malaysia may use your personal information for the following purposes:
When you apply to higher education, we may collect the personal information below.
If you register to submit an Application, we collect your username, chosen password, answers to security questions, your name, and email address, name, date of birth, contact details, communication preferences, gender, nationality, and permanent residence. We may ask for details of your education, qualifications, work experience, course choices, student finance options. When you pay the application fee, we’ll also collect your chosen payment details.
We may ask for your visa and passport details, so the course providers you’re applying to can check your identity and confirm you can study in Malaysia.
Undertaking research about the higher education sector – we’ll retain a copy of your application and use it, sometimes in combination with other information we hold, for producing statistical analysis and research in respect of Education Malaysia admissions schemes. Any statistical analysis reports published will not allow any individual to be identified.
We may share your personal information with organisations or individuals, for the purposes listed below.
We share the personal information in your application with the providers in the Education Malaysia admissions scheme(s) you’re applying to, so they can consider your application. We share any results provided by the examination and awarding bodies at any point during the application cycle with the course providers you applied to. We may also liaise with them about your results
We share personal information in your application with the universities and colleges that you have applied to, so that they can consider and process your application. This will also include sharing your results from the examination and awarding bodies with the universities and colleges where you hold offers.
We may correspond with your examination board or awarding organisation about your results and we may undertake surveys they may commission on their behalf.
We will, if appropriate, share information with relevant professional and regulatory bodies in connection with enquiries relating to your fitness to practise.
We may share personal information with Malaysian Immigration and associated government agencies and relevant third parties in connection with verification procedures for your entry into Malaysia for study purposes.
We will retain a copy of your application and use it, sometimes in combination with other information we hold for the purpose of producing statistical analysis and research in respect of the admissions schemes managed by Education Malaysia. Any statistical analysis reports published will not allow any individual to be identified.
We may also share personal information with government or other bodies with responsibilities for the higher education sector, or others which develop and monitor the effectiveness of government policies for higher education:
Prevention and detection of crime - to prevent and detect crimes of any nature, we may share personal information we hold with relevant bodies, such as government departments, local authorities, law enforcement agencies, student finance bodies, examination and awarding bodies, professional bodies and other international admissions organisations.
Surveys - we may send you surveys to ask for your opinions or to inform you about the development of Education Malaysia admissions services and admissions to higher education. Your responses will not be disclosed by us to anyone else in a manner that identifies you.
When you visit our website, we may collect your personal information, so we can contact you about your request or enquiry. This could include:
We may share your personal information with employees of Education Malaysia , or our suppliers who provide services to us, if this is necessary to progress or address your request/enquiry.
We may share personal information with relevant statutory organisations, like the police, to support the prevention and detection of crime, and for child protection purposes.
We may use technology suppliers that provide services located in countries outside Malaysia. Where we do so, we ensure any personal information is protected by the same standards that apply in Malaysia.
If you register to attend a Education Malaysia event or apply to higher education, we may send you further information considered ‘direct marketing’ under data protection law.
If you register to attend a Education Malaysia event or apply through us, we will send you further information about our services, including our newsletters and information relevant to your application. We may send you information about courses if you find yourself unplaced, unless you opt out, in your application or subsequently. We may invite you to enter competitions or respond to surveys.
If you apply through any of our admissions schemes, or attend a Education Malaysia event, you’ll be asked to opt in to receive information from selected third parties about education, careers, and/or sponsorship opportunities, as well as information about commercial products, and services relevant to students, such as discounts related to travel, banking, magazines, insurance, health, and fitness.
We will not share your personal information with third parties who send you direct marketing, unless you provide specific consent for us to do so, separate from any consent about receiving information.
You can opt out of receiving this information at any time, by clicking the ‘Unsubscribe’ or ‘Update preferences’ links in our communications.
If we engage with each other through social media, we may collect information contained in your posts or blogs, comments, likes, voting, web chat, video uploads, or private messaging functions, from any of the social media links available to you on this website.
Any personal information you choose to share could be accessed publicly, if you to share any content on this site, or on any of our social media sites (Facebook, Twitter, YouTube, Pinterest, Instagram, Vine, LinkedIn, or Google+). This includes disclosing personal information if you engage with Education Malaysia social media, such as posting comments on our Facebook page, voting for your favourite blogger, sending us a private message, uploading a video, or tweeting us.
We cannot be held responsible for any damaging actions or behaviours which may result, following your use of this, or any other related social media activity.
When you engage with Education Malaysia on social media, such as our Facebook page or Twitter feed, comments you post are live as soon as you publish them. We do not check and approve them beforehand. We will remove inappropriate posts
To keep your application secure, we’ll provide you with a username and you’ll be asked to create a password. We also ask you to answer certain questions before we discuss your application with you. You can choose to nominate a representative to act on your behalf.
Do not give your Personal ID to anyone other than your nominated representative, if you choose to. Your password or security answers must not be given to anyone, even your nominated representative.
We retain your personal information in accordance with the PDPA 2010, which obliges us to keep it only for as long as is necessary. If we do not have any requirement to retain personal information for business, regulatory, or legal reasons, we will delete it.
You can opt out of receiving further information and advice, by clicking the ‘Unsubscribe’ or ‘Update preferences’ links in the communications you receive from us. You can opt out of the direct contact service by changing your preferences, through the email sent to you asking you if you want to opt in.
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