Universiti Tun Abdul Razak

Overview of Master of Business Administration (Services Management) accredited by CMI London in Universiti Tun Abdul Razak Malaysia

PROGRAMME AIM

The MBA (Services Management) programme prepares graduates to be service-oriented managers who provide managerial leadership and develop logical, critical, and creative solutions to problems faced by organisations in the services industry.

PROGRAMME OBJECTIVES

• To enable graduates to articulate and apply relevant theories and adopt the principles and best practices relevant to their organisation.
• To enable graduates to perform as service-oriented managers who adopt customer and supplier relationship management skills when performing value added processes with effective communication skills.
• To enable graduates to formulate, communicate, and implement strategic thinking processes involving cross-cultural communication and sensitivity to the needs of different cultures.

PROGRAMME OUTCOMES

• Ability to acquire and apply knowledge in the areas of services management for both localised setting and international environment.
• Ability to demonstrate relevant expertise and skills to provide leadership in services industry.
• Ability to engage in strategic and critical thinking with analytical, evaluative, and problem solving skills when making business decisions.
• Ability to engage in effective cross-cultural communication skills and sensitive to social responsibility in a multicultural setting.
• Ability to articulate ethical issues in services management as well as to provide leadership in social responsibility.
• Ability to lead and engage in lifelong learning at individual, group, and institutional levels.
• Ability to acquire creative and innovative ideas to initiate enterprising activities or projects.

ENTRY REQUIREMENT:

Academic

• A Bachelor’s Degree with minimum CGPA of 2.75 or equivalent, as accepted by the University Senate; or
• A Bachelor’s Degree or equivalent with minimum CGPA of 2.50 and not meeting CGPA of 2.75, can be accepted subject to a minimum of 2 Years working experience in relevant field; or
• A Bachelor’s Degree equivalent not meeting CGPA of 2.50 can be accepted subject to a minimum of 5 years working experience in relevant field.

ENGLISH LANGUAGE

• All applicants are required to attain any of the following before they are accepted for admission into the programme;
• A minimum score of Band 6.0 in the international English Language Testing Systems (IELTS); Or
• A minimum score of 550 for a paper based –based total or 80 for an internet based total for the Test of English as a Foreign Language (TOEFL); Or
• A Recognised first degree undertaken in English Medium ; Or

Successful attainment of FCE minimum of Grade B2 (162) conducted by the Centre of English Language (CEL) Within 12 months from the date of entry with conditional offer letter. 

NOTE: The validity period of TOEFL and IELTS is TWO (2) years from the date of the award.