PROGRAMME AIM

The MBA (Services Management) programme prepares graduates to be service-oriented managers who provide managerial leadership and develop logical, critical, and creative solutions to problems faced by organisations in the services industry.

PROGRAMME OBJECTIVES

• To enable graduates to articulate and apply relevant theories and adopt the principles and best practices relevant to their organisation.
• To enable graduates to perform as service-oriented managers who adopt customer and supplier relationship management skills when performing value added processes with effective communication skills.
• To enable graduates to formulate, communicate, and implement strategic thinking processes involving cross-cultural communication and sensitivity to the needs of different cultures.

PROGRAMME OUTCOMES

• Ability to acquire and apply knowledge in the areas of services management for both localised setting and international environment.
• Ability to demonstrate relevant expertise and skills to provide leadership in services industry.
• Ability to engage in strategic and critical thinking with analytical, evaluative, and problem solving skills when making business decisions.
• Ability to engage in effective cross-cultural communication skills and sensitive to social responsibility in a multicultural setting.
• Ability to articulate ethical issues in services management as well as to provide leadership in social responsibility.
• Ability to lead and engage in lifelong learning at individual, group, and institutional levels.
• Ability to acquire creative and innovative ideas to initiate enterprising activities or projects.

ENTRY REQUIREMENT:

Academic

• A Bachelor’s Degree with minimum CGPA of 2.75 or equivalent, as accepted by the University Senate; or
• A Bachelor’s Degree or equivalent with minimum CGPA of 2.50 and not meeting CGPA of 2.75, can be accepted subject to a minimum of 2 Years working experience in relevant field; or
• A Bachelor’s Degree equivalent not meeting CGPA of 2.50 can be accepted subject to a minimum of 5 years working experience in relevant field.

ENGLISH LANGUAGE

• All applicants are required to attain any of the following before they are accepted for admission into the programme;
• A minimum score of Band 6.0 in the international English Language Testing Systems (IELTS); Or
• A minimum score of 550 for a paper based –based total or 80 for an internet based total for the Test of English as a Foreign Language (TOEFL); Or
• A Recognised first degree undertaken in English Medium ; Or

Successful attainment of FCE minimum of Grade B2 (162) conducted by the Centre of English Language (CEL) Within 12 months from the date of entry with conditional offer letter. 

NOTE: The validity period of TOEFL and IELTS is TWO (2) years from the date of the award.